Bottlenecks / S5

Any bottleneck in the messaging process has the potential to dam the flow of messages. If participants sense the process is stalled, they may also hold back their messages - which helps the congested system but is fundamentally counterproductive to the process because it limits insights and interaction. Better is to be alert to the likely areas of blockage and correct them before they become limiting. They can happen anywhere in the system, including the collection, editing, layout and distribution phases. Refer in particular to:

Typing (see Typist / P3)
Translating (see Multiple Languages and Translation / E5)
Layout and Printing (see Master Copies and Layout / E6; Printing / I10)
Inefficient process (see Turnaround / S6; Shifts / P1; Distribution of Roles / P2; Staff Qualifications / P4)

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Written by Nadia McLaren, Union of International Associations, with revisions and HTML layout by Robert Pollard, Information Habitat: Where Information Lives.